Terms & Condition's

Package Terms:

Every digital marketing/strategy package has a minimum duration of 6 months. After that, cancel whenever you want with a clear one-month email notice.
They are billed on a monthly basis and are due on the first of the month.
Packages are created with our clients’ needs for digital marketing and strategy in mind. Each month, a certain number of man hours are allotted, and any unused man hours are not carried over to the following month. Both marketing costs and software from third parties are not covered.
Meradigi follows a fair usage philosophy, which means that although though we don’t formally accrue unused man-hours or transfer any unused time over to the following month, we do recognise that your needs could change from month to month and occasionally offer flexibility in good faith.
Any additional hours worked can be charged individually. Urgent tasks will incur an additional fee.
To contact support, send an email to support@meradigi.com.

Payment terms:

Each month’s payment is due on the first. We firmly advise all of our clients to set up a direct debit for the same.

Any late payments or credit card charges that are rejected will result in a $25 administrative fee being applied to the client’s account.

All fees associated with the digital marketing/strategy package are non-refundable.
Termination:
Every digital marketing/strategy package has a minimum duration of 6 months. After that, cancel whenever you want with a clear one-month email notice.

Meradigi retains the right to end the agreement at any time by giving the client written notice.

Basic Annual Maintenance Package Terms:

Every maintenance package has a minimum duration of 12 months.

Although maintenance packages are billed annually, they are paid for on the first of each month by direct debit.

Packages may include basic website hosting, email hosting, and DNS hosting for a period of one year.

Packages are solely meant to be used for website maintenance chores. The hours cannot be used for tasks like a complete redesign or significant functionality additions.
excludes any work related to digital strategy, business analysis, solution architecture, SEO, and marketing.

Blocks of 15 minutes are used to track work hours. Your website is fully backed up once a month during support time. Following that, we update your CMS and plugin versions and make any necessary website adjustments as a result of the updates. You can update the webpage throughout the remaining time. Please approve any additional work hours that are requested.
Meradigi follows a fair usage philosophy, which means that although though we don’t formally accrue unused man-hours or transfer any unused time over to the following month, we do recognise that your needs could change from month to month and occasionally offer flexibility in good faith.

Any additional hours used will be charged at a separate rate.

To contact support, send an email to support@Meradigi.com.

Urgent tasks will incur an additional fee.

Each year on the day of its anniversary, the package is automatically renewed.

Payment terms:
Monthly maintenance package payments can only be paid with a credit card. For monthly maintenance, no further payments will be accepted.

The first day of each month, the monthly maintenance package payments will be charged to the client’s credit card on file.

Any late payments or credit card charges that are rejected will result in an INR 300 administrative fee being applied to the client’s account.

If there are more than three missing payments in a calendar year, the package may be terminated, and the client will be required to pay the entire balance of the package right away.

All fees associated with the monthly maintenance package are non-refundable.

Termination:
If the client needs to stop the automatic annual renewal, they must email us at least one month before the renewal date to let us know.

Continuous term: If the Client decides to cancel an ongoing maintenance package for any reason, they will be responsible for paying the remaining balance.

With written notification to the Client, Meradigi reserves the right to revoke annual maintenance at any moment.

The following steps are used for general website design & development projects:

• The project’s commencement payment is processed after the quote has been approved or accepted. We may arrange a scoping workshop if needed by the project to go over the specifications in greater depth.

• Within 5 to 10 working days after receiving the brand information, such as the logo, photos, and branding materials, we will have a mock-up for your evaluation.

• You can evaluate the design and make appropriate improvement suggestions. Generally speaking, up to 3 to 5 design revisions can be made within the provided estimates, depending on your project. For more information, please refer to your allotted design and development hours.
• After the design is complete and accepted, we’ll start working on the HTML. At this point, the rotation of 3 to 5 banner texts and/or images is usually required.

• After HTML is complete, if a content management system (CMS) is part of your project, we’ll set up your website on that CMS (CMS). Before the development phase, kindly give all material and copy.

• As much content as we can from the old website to the new website will be transferred, depending on the time and resources allotted to your project. Your designated personnel can transfer the remaining content using the CMS. We can give you the guidance you need to do this.
• When the site is complete on our end, we typically turn it over to you for additional inspection, testing, and/or to upload and modify the contents as needed.

• At this point, you must provide us with a Go-Live date so that we can launch the new website or project.

• If the accounts are clear, your website can go live within 3 to 5 working days of receiving a go-live approval. Please be aware that we must get full payment before moving the website to any external servers.
Please be aware that the project has a restricted number of man hours assigned. The estimates for all websites priced under INR 100,000 are predicated on the idea that projects will take eight to twelve working weeks to finish, depending on their size. Any more delays could raise the price of project management. Please let us know before we begin the job if you don’t think it can be finished in this amount of time.

• Additionally, moving back and forth often consumes a lot of time. To ensure that the project team’s time is used effectively on your project and that you do not suffer any needless additional charges, we invite you to give all pertinent information at the outset of the project.
• Depending on the needs of the project, you may receive updates via phone calls or emails. However, if you need to know the progress of a project, don’t hesitate to get in touch with us. Additionally, kindly keep us informed of any pertinent email addresses or other contact information.

• It is the client’s responsibility to regularly perform full backups of the website or application once it has been published on their domain. They are also responsible for updating all hardware and third-party software.

We pride ourselves on being incredibly adaptive and versatile, and we tackle every request with a “can do” mentality. You are welcome to talk to us if you need something altered. If you have any queries or would like more information, please get in touch with us. We are eager to collaborate with you on your project!

Unless otherwise stated, all prices are given in Indian Rupees and include GST.

• All invoices must be paid using your preferred method of payment in accordance with the schedule.

• Unless mutually agreed upon differently, milestone payments must be made within 5 working days of each milestone or schedule. Prior to the launch of the website, application, or project, the final payment must be made.
• Acceptance of the quote, milestone, delivery, project, and terms & conditions is presumed upon receipt of payment.
• Meradigi Worldwide retains the right to bargain and refund any portion of the client payment made for the requested service. We will return 75% of your payment if you decide to cancel your purchase after completing the payment but before the work has started. If an order is cancelled after work has begun, a maximum refund or fee of 50% of the invoice will apply. If a cancellation is made after more than 50% of the work has been completed, there will be no return or changes. Any cancellations must be made in writing and transmitted by fax, email, or conventional mail. Cancellation requests made by phone will not be honoured.
Payments for small or one-time projects must be made either in advance or in accordance with the parameters outlined in the invoice or proposal. Within two working days of receiving the terms, you must notify us in writing (emails allowed) of any changes you desire.

Late fees and charges: From the due date forward, any unpaid invoices will be subject to an administration fee of INR 300 per month and a late payment cost of 10% of the unpaid balance.
Due Date: Is the payment due date in accordance with the terms of the invoice or proposal?
Outstanding Invoice: A bill is considered unpaid if the payment is still owed 14 days after the due date has passed.
Debt Collection: The client has an additional 7 days to settle the invoice after the late payment fee is assessed. A debt collector will be contacted if the outstanding balance is not paid. Any expenses or fees related to the recovery of the overdue sum are not the responsibility of Meradigi Worldwide. Debt collectors, administrative fees, and legal fees, as well as any other costs related to recovering the unpaid balance, will be forwarded to the client for processing.

• As soon as you receive the invoice or email reminder, please get in touch with the accounts manager if you are having trouble making a payment or if you have any questions about the invoice.

• Email is typically used for all correspondence and exchanges. It is the client’s duty to keep us informed of any relevant email addresses.

• All payments made in connection with the client’s domain name registration renewal, hosting, or other purchases made from third parties must be made in full and are not refundable. All cancellations of renewals must be sent to us at least 30 days prior to the renewal date.

Typically, Meradigi Worldwide uses its own servers or hosted domains to develop and test the websites and applications. Upon full payment of all invoices and dues, the website/application will be moved to the designated 3rd party server.

Meradigi maintains the right to bill the customer in full for the services completed as well as the resources used to manage the issue in the event of a dispute. Meradigi reserves the right to charge the customer in this situation without applying any discounts that had previously been applied in good faith. Meradigi will never be held responsible for losses brought on by misrepresentation or incorrect information.

If a client does not adhere to our operating principles and policies for conducting business, Meradigi maintains the right to refuse service to that client.
Meradigi offers its services “as is,” with no assurances on security or other problems that can result in the loss of data, money, or goodwill. We do our best to keep our systems and servers safe from hackers, viruses, intrusions, and other online and offline issues, but we cannot be held responsible if services are interrupted for any reason.

Meradigi Worldwide has autonomous relationships with all of its partners, suppliers, and subcontractors. None of the parties has the ability, right, or authority to bind the other, interfere with them, or assume or create any express or implicit duty or responsibility on their behalf or in their names.
Client agrees to defend and indemnify Meradigi, its licensors, content providers, service providers, employees, agents, officers, directors, contractors, and subcontractors (collectively, the “Indemnified Parties”) from any claims that you have violated any of the terms and conditions, policies, or procedures contained herein, including, without limitation, any use of content that is not expressly permitted by these terms and conditions. Client acknowledges that the indemnified parties shall not be liable for any such breach or unauthorized use, and you agree to defend, indemnify, and hold the Indemnified Parties harmless from and against any and all loss, damages, judgements, awards, costs, expenses, and attorneys’ fees related thereto. Additionally, you agree to defend and indemnify the Indemnified Parties against any liability claims made by third parties resulting from your use of the information obtained from Meradigi.
Meradigi won’t be held responsible for any agreement violations brought on by events outside of its reasonable control, such as acts of God, fire, lightning, explosions, war, civil unrest, floods, earthquakes, labour disputes (whether or not involving their employees), extremely bad weather, or actions by the local, state, or federal governments or other competent authorities.

Hosting is a yearly fee that needs to be paid in full up front. Unless the customer is covered by one of our Maintenance packages.

The client is in charge of renewing the hosting on time, or before the expiration date. Files, data, emails, backups, etc. may be lost if a renewal is not made in a timely manner. The server disables or removes all unpaid hostings.

Prior to the expiration date, all renewals must be paid for within seven working days. Concerns with late payments are not Meradigi’s responsibility.
Hosting is done on both shared and non-shared servers that are provided by outside companies. Meradigi does its best to safeguard our servers and systems from hackers, viruses, intrusions, and other online and offline issues, but we cannot be held responsible if services are interrupted as a result of a scenario like this.
The content that is stored on and provided by the hosting service that was purchased, as well as the operation of any scripts or email services developed under the hosting service, are all the exclusive responsibility of the client. The Customer is responsible for keeping all account passwords secure as well as for making sure that any applications or scripts used in connection with the hosting service are free of malicious code that could damage the Server, any other client accounts being hosted, or the external systems of users accessing the hosted content.
In the event of a malware attack, Meradigi maintains the right to immediately destroy any files stored on the hosting service.
Cancellation/Termination:
Requests to cancel hosting must be made in writing or by email one month before the agreement expires. After it has been renewed, hosting cannot be cancelled; instead, a full year’s fee must be paid.

if the hosting is not renewed and paid for before the expiration date. The hosting service, together with any related services like emails and DNS records, is subject to termination at any time. Reactivating the hosting will incur additional fees. Any loss of data, files, emails, backups, restoration charges, etc. will not be covered by Meradigi

All files, emails, databases, and backups will be erased from the server without the client’s knowledge once hosting has been cancelled or terminated.

It is the client’s responsibility to request the following files once all invoices have been paid:
– Meradigi CMS is a unique CMS that Meradigi has developed. Unless other arrangements are established prior to the project’s start, Meradigi retains the copyrights to all codes created for any client. Any custom software that Meradigi develops for a customer is warranted to be licensed exclusively for that client’s usage. This license is given in exchange for payment for hosting. Meradigi CMS cannot be moved to an external host, and this restriction applies to any access to the source code. If Meradigi CMS is being utilised by the website, FTP and Control panel access are not offered.

– Meradigi CMS is a proprietary CMS that can only be used on Meradigi servers.

Emails:
Periodically, the client’s PC must download all emails. Email boxes must stay within their allotted quotas. Emails older than six months may be erased as part of routine maintenance on the email box.

Clients shall refrain from using the email hosting for offensive material and other unwanted emails that could infect the system or cause spam. If such a situation arises, action will be done right away, and the necessary files and data will be erased without any previous warning.
Packages are available from Meradigi in coordination with outside suppliers. The services we offer or the terms and conditions hereof may ultimately be affected by changes to the third party provider’s regulations and policies.

Hosting is done on both shared and non-shared servers that are provided by outside companies. Meradigi Worldwide does its best to safeguard our servers and systems from hackers, viruses, intrusions, and other online and offline issues, but we cannot be held responsible if services are interrupted as a result of a scenario like this.

The payment for all domain registrations and renewals must be made beforehand.

A domain’s expiration may lead to service interruption and domain loss.

In the event that a domain expires due to non-payment or late payment of fees, Meradigi Worldwide disclaims all liability. Prior to the expiration date, all payments must be made by seven working days.

Renewal of a client’s domain names with us is their obligation.

Before we provide the desired domain name, all bills and payments are required to be made in full.

Meradigi Worldwide cannot grant access to its domain control panel since the domains are in a common pool account.

Meradigi collaborates with outside companies to offer packages. The services we offer or the terms and conditions hereof may ultimately be affected by changes to the third party provider’s regulations and policies.

Except as otherwise noted, Meradigi owns all of the information on this website. Without giving any prior warning, Meradigi has the right to change the content or policies.

After the project has been fully paid for and the client has signed the Certificate of Acceptance, the project-related copyrights may be transferred to them for an extra fee. If unusual circumstances develop, Meradigi maintains the right to reject the transfer of ownership.
The copyrights granted to the client do not grant them the right to utilise the code on another website or to sell the programming codes for any kind of usage, whether for profit or not. Ownership of the website may change hands in the event of a corporate restructuring or change of ownership. No resale or reuse for any business or non-commercial purpose is permitted by new owners. Meradigi CMS is a proprietary CMS that can only be used on Meradigi servers.
Site owners are not permitted to display the credits to the new website in the event that the webmaster changes, unless the functionality and design of the website have been altered by more than 50% from our original work.

The name “Meradigi,” the symbol of a “MD” encircled and the slogan “Meradigi: Digital at your doors” are all trade marks of Meradigi (owned by Ekaggata Technologies). Without our express written consent, clients, partners, suppliers, subcontractors, and any other third-party organisations or people are not permitted to utilise Meradigi trademarks, including the name, logo, and symbol.